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Thank you for shopping at WoodNLeather. The following is our return and exchange policy.

 

100% customer satisfaction with our 14 day money back guarantee.

WoodNLeather strives to provide an amazing shopping experience and superior customer service. We want you to be completely delighted with your purchase and offer a 100% Customer Satisfaction Guarantee on all purchases. If for any reason you are not satisfied with your order, we gladly accept returns and exchanges. Simply return your item(s) to us within 14 days of receiving your order for a full refund. We understand that the return shipment may take some time to arrive back at our warehouse and so we just need the returned items to be shipped out within 14 days (not delivered). The postmark on the return package will be considered the return date. We will unfortunately be unable to offer you a refund or exchange if we receive your item with a postmarked date greater than 14 days from the date you received it.

Important: Please do not return any items before contacting us at support@woodnleather.com and obtaining a return authorization. All unauthorized returns will be refused.

 

Criteria for an item to qualify for a return.

The following criteria must be met in order for an item to qualify for a refund (which will be credited to your original method of payment) or merchandise exchange:

  • The product, must be returned within 14 days of receipt of your shipment.
  • The product is in the same condition as when you received it.
  • The product is unworn, unused, unwashed, unaltered.
  • The product is in its original packaging.
  • The product must be returned accompanied by a proof of purchase (order confirmation email or number)

 

Items non-eligible for returns or exchanges

  • In the interest of hygiene, earrings, body jewelry, hair accessories, bodysuits, hosiery, cosmetics, swimwear, bras and underwear are not eligible for return or exchange (Unless defective/damaged or wrong item).
  • Any "Free + Shipping" items on our site do not qualify for refunds (Unless defective/damaged or wrong item).
  • All items marked "FINAL SALE"
  • Items which have been personalised or custom made
  • Gift cards
  • Items damaged through normal wear and tear

 

In order to ensure the above criteria have been met, all merchandise submitted for a return or exchange will be inspected. If a product does not meet the listed criteria, WoodNLeather reserves the right not to refund or exchange the product.

 

I'm ready to return an item. What's next?

To initiate a return or exchange, please make sure you have reviewed the information above to ensure your item(s) meet the criteria for a return. When ready, email us promptly at support@woodnleather.com. Your message should contain the Order Reference Number as well as a full explanation of your reason for returning the goods. You are required to upload a picture showing the problem item when you submit the return/exchange request. We will email you back within 24 business hours with instructions on how to return your products.

 

I have received a return authorization from woodnleather. How to Prepare a Return or Exchange?

Please follow the instructions below in order for us to properly process your return.

  • Pack the item carefully so that it will not be damaged during transit. We suggest using a box and bubble wrap. Please enclose your receipt within the parcel.
  • Request a proof of postage. Without this, you will be unable to make a claim, should the return parcel go missing. (Please note: WoodNLeather is not responsible for any return packages that are lost or damaged in transit and a return cannot be processed until the item is received. All returned goods remain the responsibility of the customer until they reach WoodNLeather. We recommend you use a tracked postal service to return goods as they are your responsibility until they arrive back to us, please send us the tracking number for reference.

 

Where should I return the item to?         

All returns should be sent to the following address:

Emedia Solutions G.P. / WoodNLeather

702-6380 Avenue Somerled

Montreal, QC

H4V1S1

CANADA

 

Do I get free return shipping?

We offer free shipping when we post your order to you, but unfortunately, we do not offer free return shipping. Any costs incurred when sending your item(s) back to us are your responsibility unless the item is defective, damaged or incorrect.

 

What should I do if I receive an incorrect item?

In the unlikely event that you receive an incorrect item, please contact our customer service at  support@woodnleather.com with photos of the item as well as your order number within 7 days of receipt so that we can investigate and take further action to resolve your problem. If the item is deemed incorrect, WoodNLeather will provide an exchange or refund, reimbursing shipping charges for the buyer having to return the item.

 

What do I do if I received a damaged or defective item?

All orders are carefully checked prior to shipping. However if you consider that a product is damaged or defective, you should contact our customer care within 7 days of receipt of your order at support@woodnleather.com with details of the problem, photos of the item as well as your order number, and you will receive instructions from us. Upon receipt of the returned product, we will fully examine it and notify you within a reasonable period of time whether you are entitled to a refund (which will be credited to your original method of payment) as a result of the alleged defect. Please do not post any faulty or incorrect items back to us before you have contacted our customer care team.

 

What if my item is not delivered or is lost in transit?

We ask if you could patiently wait up to 4 days after the estimated shipping date to receive your parcel in case of a shipping delay, but we will do our best to get your parcel to you as fast as we can. If you have still not received your order after this time, please contact us stating your order number and we will look into this for you.

 

Will I be fully refunded or is there a restocking fee to return an item?

We don't charge a restocking fee. If you choose to return any items we will refund the full value of these goods to you, excluding shipping if applicable.

The original shipping charges are non refundable and you are responsible for the return shipping costs unless otherwise instructed.

 

Is duty refunded if I return my goods?

No, for a duty refund, you will need to apply directly to your country's customs and revenue department.

 

How long does it take to process a return/exchange?

Once the returned merchandise is received, returns and exchanges are processed within 5 business days. You will then receive an email to notify you if your refund/exchange has been approved by our customer service representatives.

Refunds will be credited to the original method of payment or as store credit to your WoodNLeather account.

Depending on your banking institution, it may take a few days to post the funds to your credit card account. Orders paid for through PayPal will be credited back to your PayPal account within two weeks. Original shipping charges are non-refundable.

If you have not been refunded after 30 days of returning the item, please contact us with the proof of postage information on your Post Office receipt and we will look into this for you.

 

"Free Plus Shipping"

"Free Plus Shipping" items cannot be refunded because we are offering these items for FREE.

 

WoodNLeather reserves the right to determine the eligibility for “Refunds and Exchanges” and to update this Policy at any time without notice. Still have questions about Returns and Exchanges? You can email us at support@woodnleather.com
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